Testimonials

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"We feel important"

"Amor Financial have been amazing. They have given us the information we need to move forwards. They always get back to us on time, they always give us more options that we ask for, nothing seems rushed with them – we feel important! They are very knowledgeable as well, giving us options that we hadn’t thought of. Peter even contacted us when he was on holiday. Even though they are local, we haven’t actually met; all our communication has been by phone and email, but that hasn’t restricted the level of service or quality of communication at all. They are basically excellent, and I am recommending them to everyone I know. I would sum them up as local, professional and personable."

Louise Shepherd, Tunbridge Wells

"Put me at ease"

"I am very pleased with the service from Amor Financial. My mortgage was a little bit tricky; I was doing a renovation at the same time and wanted the right mortgage for that to enable the renovations to run smoothly, but also had to deal with accountants and the council as well, so there was a lot to juggle. Amor Financial guided me through what I needed to do so the mortgage ran smoothly; in fact, the mortgage, which I had expected to be tricky, ran smoothly, and things that I thought would be straight forward presented problems.    Communication with Amor Financial was excellent; I like to be kept in the loop, and they kept me updated at all times. When I spoke to them, they were able to give me the right information at the right time.  There is also a trust aspect; you’re dealing with a lot of money, so you want to work with someone who understands you. Amor Financial put me at ease, and I would also say they were value for money. I would have no hesitation in using them again."

       Cedric Hayles, Buy-to-Let owner, Harrow, London

"On the ball"

"The mortgages on my two rental properties had come to the end of their terms and I needed a better rate. Amor Financial were recommended to me by a company we had previously used for many years, which gave us confidence in them. Communication with Amor Financial was good every time, whether by email, phone or text: on point and they responded quickly. Their product knowledge was good; they got me a better deal. I work full time, so I needed someone who is on the ball, someone who can find me a solution and respond quickly and easily – that’s what I found with Amor Financial. The fact that they’re not local and we never met is not a problem; they use modern technology to keep things running smoothly. I would recommend them to other people."

Buy-to-let owner, Bicester

"Went above and beyond"

"Amor Financial made re-mortgaging our buy-to-let property really easy. Our adviser came round to see us to understand what we needed. He filled in the forms as much as possible without us, so we had as little as possible to do. Then he hand-held us through the whole process, telling us what to expect. He was always there when we called, or got back to us very quickly, communicating mostly by email to make things run smoothly. He also went above and beyond, getting me a good price for a solicitor, shopping round on my behalf."

Lucy Cameron, Buy-to-Let owner, Tunbridge Wells

"Understand our needs and timetable"

"Communication with Amor Financial has been fantastic; whenever we have needed to contact them they have always been available – even when our broker was on holiday in Australia, he responded the same day to our queries. They know the mortgage market and how it works, and were able to give informed advice, down to the lending criteria of different banks. Importantly, they have been able to maximise our borrowing so we can buy our dream house, while still keeping it affordable; they have found a product that works for us. They understand our needs and our timetable."

Steve Boulton, Homeowner, Tunbridge Wells

"First-class service and brilliant financial advice"

"If you want first class service and brilliant financial advice you are in the right place! Amor Financial helped me both with my first purchase of a house and again late last year with a remortgage. I never had to chase them – they were always on the case, checking in with me every step of the way. I would recommend them to anyone looking for mortgage advice."

Tunay, Homeowner, London

"Excellent from beginning to end"

"I cannot recommend Amor Financial more highly. The service was excellent from beginning to end. They were great at keeping us informed at all stages throughout the process. In addition to securing us an excellent mortgage deal, they also did an amazing job liaising with our Estate Agent and Lawyer during the conveyancing process to keep it all on track - thank you Amor Financial!."

       Sarah, Homeowner, Tonbridge

"Fully understood our situation"

"Amor Financial take the time to fully understand your situation;they offer their expert knowledge and cater it to your needs. We re-mortgaged in April with them and they not only found us a great deal but made sure that we understood what was happening every step of the way. They also recommended a great solicitor’s, which managed to get everything tied up within a few weeks."

       Alex, Homeowner, Tunbridge Wells

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Tel: 01892 458372

Privacy Policy

CUSTOMERS AND SUPPLIERS PRIVACY POLICY

1. General

1.1.  Amor Financial Ltd (“we” “us” “our”) is committed to protecting and respecting your privacy. We are the data controller and will process your personal data in accordance with the Data Protection Act 1998 as amended or replaced by the General Data Protection Regulation 2016 and any national laws which relate to the processing of personal data (“data protection legislation”).

1.2.  Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.

This policy applies to information we collect about:

  • Visitors to our website(s)
  • Customers
  • Introducers
  • Suppliers

2. Visitors to our website

2.1.  We may collect and process personal data about you in the following circumstances: 

2.1.1.  When you complete the online contact forms on our website (“Site”) providing us with your name, address, email address and contact number;

2.1.2.  whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;

2.1.3.  when you visit our Sites we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access (see section 2.2.2 on Cookies below); and

2.1.4.  whenever you disclose your information to us, or we collect information from you in any other way, through our Sites.

2.2.  We may also collect data in the following ways:

IP Address

2.2.1.  We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

2.2.2.  Our Sites uses cookies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy here https://www.amorfinancial.com/cookie-policy/

2.3.  We may use your personal data for our legitimate interests in order to:

2.3.1.  provide you with information, or services that you requested from us;

2.3.2.  respond to an enquiry submitted via our online contact forms;

2.3.3.  allow you to participate in interactive features of our Sites, when you choose to do so;

2.3.4.  ensure that content from our Sites are presented in the most effective manner for you and for your device;

2.3.5.  improve our Sites and services;

2.3.6.  process and deal with any complaints or enquiries made by you; and

2.3.7.  contact you for marketing purposes where you have signed up for these (see section 5 for further details).

Website Links 

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites. 

3. Customers

3.1.  We will collect details such as name, address, email address, contact number, date of birth, national insurance number and financial information in order to provide services to customers. We may also receive details of credit checks undertaken where you have supplied these to us.

3.2.  We will share customer personal information with our employees to manage our relationship with you and we will retain customer personal data for 80 years.

3.3.  We will use your personal data provided to comply with our contractual obligations arising from the agreements we enter into with our Customers and share the data with financial institutions who can assist in the provision of financial services to customers including product providers, lenders, banks, insurers, fund managers, platform providers and third party para-planners ( including Tenet* paraplanners).

3.4.  We will use customer personal data for our legitimate interests including: 

3.4.1.  sharing personal data with Tenet* as they are responsible for the services we provide to our clients and have a legal obligation to monitor our compliance with the FSMA and Financial Conduct Authority rules. Further details regarding how Tenet will use customer personal data can be found on it’s website at www.tenetgroup.co.uk or by contacting Tenet on 01132390011;

3.4.2.  with your consent, marketing our other products and services by mail and email; and

3.4.3.  with your consent, obtaining your sensitive personal data from third parties including your health, ethnic origin, or criminal prosecutions from third parties such as employers and credit reference agencies, fraud prevention agencies and other similar organisations.

3.5.  We will not transfer any customer personal data outside the European Economic Area (“EEA”).

*Tenet means Tenet Group Limited, Tenet Limited, TenetConnect Limited, TenetConnect Services Limited, TenetLime Limited, its associated companies.

4. Suppliers

We will collect details such as contact names, address, email address and telephone number in order to contact you about goods and/or services we have ordered from you, to comply with our contractual obligations and to place further orders. We may share your personal data with our employees to manage our relationship with you and we will keep your personal data for as long as we require your goods and/or services subject to a maximum of six years from the date of our last contact with you. We will not transfer your personal data outside the EEA.

5. Marketing

5.1.  We may use customer personal data to provide you with details about our services, products, business updates and events which we think may be of interest.

5.2.  You have the right to opt-out of receiving the information detailed in section 5.1 at any time. To opt-out of receiving such information you can: 

5.2.1.  tick the relevant box situated in the form on which we collect your information;

5.2.2.  clicking the unsubscribe button contained in any such communication received; or

5.2.3.  email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01892 458372 providing us with your name and contact details.

5.3.  Where you have subscribed to receive marketing correspondence from us we will keep your personal data for six years from when you subscribed to receiving marketing information from us or until you unsubscribe from receiving such correspondence from us (whichever is earlier).

6. Legal basis for processing your personal data

6.1.  In accordance with data protection legislation we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons: 

6.1.1.  for performance of a contract we enter into with you;

6.1.2.  where necessary for compliance with a legal obligation we are subject to; and

6.1.3.  for our legitimate interests (as described within this policy).

6.2.  We will also process your personal data including personal sensitive data where we have obtained your explicit consent.

7. Disclosure of your data to third parties

7.1.  In addition to the third parties mentioned previously in this policy, we may disclose your personal data to third parties for the following legitimate business purposes: 

7.1.1.  staff members in order to facilitate the provision of services to you;

7.1.2.  IT software providers that host our website and store data on our behalf; and

7.1.3.  to a prospective buyer of some or all of our business or assets, in which case personal data including Your Data will also be one of the transferred assets.

7.2.  We may disclose your personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

7.3. We will not sell or distribute your personal data to other organisations without your approval. 

8. Cross-border data transfers

We do not transfer personal data outside the EEA. Where this is required in the future, we will ensure that safeguards are in place so that such transfers comply with data protection legislation.

9. Data security

9.1.  Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.]

9.2.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

9.3.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

10. Access to, Updating, Deleting and Restricting use of your data

10.1.  It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

10.2.  Data protection legislation gives you certain rights in relation to your personal data. You have the right to object to the processing of your personal data in certain circumstances and to withdraw your consent to the processing of your personal data where this has been provided.

10.3.  You can also ask us to under take the following: 

10.3.1.  update or amend your personal data if you feel this is inaccurate;

10.3.2.  remove your personal data from our database entirely;

10.3.3.  send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract;

10.3.4.  restrict the use of your personal data; and

10.3.5.  provide you with access to information held about you and for this to be provided in an intelligible form.

10.4.  We may request specific information from you to help us confirm your identity. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

10.5.  Please send any requests relating to the above to our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it. specifying your name and the action you would like us to undertake. Note that in relation to requests to access personal data, we reserve the right to charge a reasonable fee to comply with your request.

11. Right to withdraw consent

Where you have provided your consent to the collection, processing and transfer of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. To withdraw your consent please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

12. Changes to our privacy policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

13. Contact us

We have appointed a Privacy Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact- us/